Refund & Return Policy

Refund & Return Policy – X-Rival Fitness Vancouver

Effective Date: June 5th 2025

We allow returns within 30 days of receiving your item. Items must be in new condition, unused, with all original packaging and proof of purchase.

How to Start a Return: Contact us at info@xrivalbc.com before sending anything back. Once your return is approved, we’ll provide shipping instructions. Any items sent to us without prior approval will not be accepted.

Return Address: 222 SW Marine Dr, Vancouver, BC V5X 2R5

Damaged or Incorrect Items: Check your order upon delivery. If anything is damaged or incorrect, contact us right away so we can correct the issue quickly.

Non-Returnable Items: We do not accept returns on:

  • Items marked final sale

  • Gift cards

  • Custom or special-order products

  • Used or assembled gym equipment

If you're unsure whether your item is eligible, email us before initiating a return.

Exchanges: Need a different item? The fastest option is to return the original and place a new order once your return is accepted.

EU Customers: If your order is delivered to a European Union address, you have the right to return it within 14 days for any reason. Items must still meet our return conditions.

Refund Timing: Once we receive and inspect your return, we’ll confirm if it qualifies for a refund. If approved, you’ll be refunded to your original payment method within 10 business days. If more than 15 business days have passed and you haven’t received your refund, contact us at info@xrivalbc.com.

Questions? Reach us any time at info@xrivalbc.com.